Review: The Leather Satchel Company – UPDATED WITH NEW VOUCHER CODE
Here is a video review from El of a lovely leather satchel we were sent by The Leather Satchel Company:
But there is more to this story.
El used the satchel every day at school, then one day the strap broke Although the satchels come with a 5 year guarantee, we hadn’t sent back the guarantee card because it looked so sturdy, we never thought we’d need it.
However, I tweeted The Leather Satchel Company, they replied immediately and sent us a freepost label. We posted back the satchel and it has come flying back to us, all repaired and good as new
I think you learn more about companies when things go wrong, and in this case it couldn’t have been dealt with better – top marks for great customer service. They’re really nice people to deal with and the satchels are lush – check out these babies.
UPDATE, MAY 2012:
El is still using her satchel every day, and because we love the Leather Satchel Company brand so much we have agreed to become affiliates. What this means is that if you quote our code when you order, you save money and we get a small commission.
The discount voucher code, which will get you £5 off a satchel is: 0VYXHTTZLE7XS (that first character is a zero, not an O). You will be able to use the code online, but their online shop isn’t quite ready, so for now you need to email the code to firstname.lastname@example.org (Yes I know that email address looks a bit unfinished but trust me, it’s the right one).
The good thing about dealing with the company directly is that you will be able to arrange having your initials on your satchel, and will have access to the widest range of colours. They have some fantastic new colours added to the range now. We love the metallics, and if we make any money as an affiliate will probably end up investing it in one of those.